Health Net’s support for members during emergency situations
Sacramento, California, July 29, 2024 /PRNewswire/ — In response to the Governor’s request. Gavin Newsom State of emergency declaration down, Butte and that County, HealthNet, California Health Net, the most experienced Medi-Cal managed care health plan and subsidiary of Centene Corporation, is providing special assistance to assist members affected by the Gold Complex and Park Fires. Health Net is committed to ensuring members have uninterrupted access to essential prescription medications, important Health Net information, and health care services.
Prescribing information
- During the emergency period, members of Plumas Butte and that In counties affected by the Gold Complex Fire and Park Fire, emergency medications are available from the pharmacy where the prescription was originally filled.
- If a member’s drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.
Help to Cope
Health Net members can access the Managed Health Network (MHN) for coping support, including referrals to mental health counselors, community services, and phone help. These services support members dealing with grief, stress, or trauma related to the Gold Complex and Park Fires. MHN operates a hotline 24 hours a day, 7 days a week at 1-800-675-6110 (TTY: 711).
Video medical appointments
During a declared emergency, if a member is unable to reach their primary care physician, Health Net will provide access to telehealth services at no cost. To schedule an appointment, please refer to your Health Net ID card for more information on accessing telehealth services. Members can also access this information by registering and logging on to HealthNet.com.
Information for healthcare professionals
Doctors and nurses can call Health Net at 1-800-641-7761 for help with:
- Emergency prescription refill guidelines.
- Escalate approvals to reduce approval processing time.
- Authorize out-of-network treatment when in-network resources are unavailable.
Other important information
Depending on the duration that a member requires additional assistance, Health Net may take additional steps to ensure that the member has access to the medical services they need.
About Health Net
Founded in California More than 45 years ago, Health Net, a subsidiary of Centene Corporation, believed that everyone deserves a safety net for their health, regardless of age, income, employment status or current health condition. Today, we offer health insurance plans for individuals, families, businesses of all sizes and those who qualify for Medi-Cal or Medicare. With more than 90,000 network providers, Health Net serves more than three million members statewide. We also offer substance abuse programs, behavioral health services, employee assistance programs and access to managed health care products related to prescription drugs. These health insurance plans and services are provided by Health Net, LLC and its subsidiary, Health Net of CaliforniaOur three largest investment companies are Health Net, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These companies are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a leading health care company committed to transforming the health of the communities we serve, one person at a time. Health Net and Centene employ more than 5,700 people. California Talent working in one of five regional Talent Hub offices. For more information, visit www.HealthNet.com.
Source: HealthNet
