Healthcare CIO faces major outages from partners Change Healthcare and AT&T.
change health care
At Change Healthcare, our network has been disrupted due to a cybersecurity issue, and our experts are actively working to resolve the situation.
Aware of the external threat, Change Healthcare disconnected its systems to prevent further impact and immediately protected its partners and patients.
Change Healthcare announces that it is experiencing enterprise-wide connectivity issues and is actively isolating and troubleshooting the issue as of 5:05 a.m. ET on February 21, 2024 Did.
Many organizations rely on Change Healthcare for revenue cycle information centers, real-time patient eligibility status, payer portals, and more. Therefore, every minute that a system goes down can negatively impact a healthcare organization’s finances.
Change Healthcare notified one of its customers, athenahealth, that it was experiencing connectivity issues with its electronic data exchange. Athenahealth’s warning notice states, “This issue is being actively addressed by Change Healthcare and athenaEDITM is closely monitoring this issue.”
Athenahealth anticipates that customers may experience transaction processing delays during this event. Additionally, customers may experience transactions in a “Not Responding” status throughout this period.
Scheurer Health has received information that the outage is temporary, but is unable to process prescriptions at its pharmacies. However, the specific timing for service restoration has not yet been announced. Pharmacies accept prescriptions but cannot process them with insurance.
For example, on February 21, 2024, Change Healthcare went out of service and I had to pay cash for my prescriptions at CVS Pharmacy. My only option is to go back to CVS when the system backs up and apply the policy price to process the refund.
usa mobile phone service
According to Downdetector, AT&T’s network-wide outage affected more than 72,000 customers on the morning of February 22, 2024, leading to interruptions in internet and cell phone service.
Users are reporting AT&T outages from Houston, Chicago, Dallas, Atlanta, San Antonio, Indianapolis, Los Angeles, and Miami, but the outages are also impacting users in other regions.
Jim Greer, AT&T’s vice president of corporate communications, told Forbes that the carrier is “working urgently” to restore service to customers affected by the outage, adding that the carrier is “working with urgency” to restore service to customers affected by the outage, and that customers will be able to continue to work as needed. I suggested that I make a call via Wi-Fi.
This outage affects healthcare workers. This means that some nurses and doctors will be unable to contact her without access to her Wi-Fi calling, disrupting patient care. Additionally, many healthcare professionals rely on multi-factor authentication text messages to log into computers or prescribe narcotics, potentially having to notify patients that they do not have access to the system. there is.
Healthcare CIOs are proactively updating board members on the situation at Change Healthcare because disruptions could impact hospital finances if billing and collections are delayed. At the same time, the medical industry is dealing with AT&T cell phone outages and hopes for quick coverage restoration.
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